What to do if you are travelling to an area that is under a Travel Advisory

Category: Book a HolidayGuest

If travelling outside of Australia always check the Smart Traveller website to see what the travel advice is for your destination. If travelling within...

Do I need travel insurance?

Category: Book a HolidayGuest

It is not essential for renting a holiday property, but you may want to consider purchasing travel insurance.  Guests individual needs may vary so take this...

What is the policy on surveillance devices/cameras at the property?

Category: Book a HolidayGuest

Security devices like security cameras are allowed, as long as they are clearly disclosed in the listing description and don’t infringe on another person’s...

What is PCI-DSS compliance?

Category: Book a HolidayGuest

PCI DSS is a set of web security standards and requirements that are intended to ensure that any data that is transmitted or stored is done so in a secure...

How to submit a property review in your guest account on Search and Stay

Category: Book a HolidayGuest

You can sign in to your guest account at any time via Search and Stay. Go to the log-in in the header, choose Guest login and you can enter your details or log...

Tips for guest writing an owner/property review

Category: Book a HolidayGuest

Guests can read property reviews from past guests to understand what to expect and identify properties that suit their needs. Hosts can rate their...

Can I cancel my booking and receive a refund on Search and Stay?

Category: Book a HolidayGuest

Firstly, you will need to refer to the cancellation policy for the property you are renting.  Each property will have a different policy so you should review...

If I need to cancel my booking will I pay a fee on Search and Stay?

Category: Book a HolidayGuest

Firstly, you will need to refer to the cancellation policy for the property.  The owner may also have a non refundable booking fee for the property which you...

Where can I find the property’s cancellation policy on Search and Stay?

Category: Book a HolidayGuest

Once you have found a property that you would like to rent and your dates are available.  Go to the  ‘Book Your Stay’ box,  you can review...

Paying fees outside Search and Stay

Category: Book a HolidayGuest

In most cases, Search and Stay will collect the full cost of your reservation. However, there are a few exceptions where the Host may collect certain...