Dealing with property damage or loss as a guest

Category: Book a HolidayGuest

If in the rare event that you, someone you invite or a pet are responsible for damage to the holiday property, you should let the owner know straight away....

Bond return – getting your bond back

Category: Book a HolidayGuest

Under normal circumstances, the bond will be held for 10 days before being returned automatically to the guest account. However if you or the owner identify...

Are service animals allowed?

Category: Book a HolidayGuest

All properties must accommodate guests who require the use of a service animal. This applies regardless of a property’s normal ‘House Rules Pet...

Policies and house rules

Category: Book a HolidayGuest

The owner of the property will usually include detailed house policies/rules on the check-in and check-out email they will send to you the guest before you...

How do I check the details of my booking on Search and Stay?

Category: Book a HolidayGuest

To check your booking details, firstly log into your Search and Stay guest account via the website. Then you will see all your account details, here you can...

Where can I get the latest information for my booking on Search and Stay?

Category: Book a HolidayGuest

You can look at your booking information by logging into your search and stay account.  Under bookings, you can view all details for your current booking and...

How will I know if my booking is completed on Search and Stay?

Category: Book a HolidayGuest

Once you have completed your booking online and your first instalment is paid, you will receive an email confirming your reservation and the details of your...