Paying fees outside Search and Stay

Category: Book a HolidayGuest

In most cases, Search and Stay will collect the full cost of your reservation. However, there are a few exceptions where the Host may collect certain...

How to get more information about the property’s facilities

Category: Book a HolidayGuest

The owner will include a list of amenities available at the property as well extra information in the description of the property.  If you still cannot find...

Is it possible to get an extra bed or cot for a child?

Category: Book a HolidayGuest

If it is not clear from the description/amenities list whether there is extra bedding or cots for children, then you can message the owner to ask them if it is...

What to do if you can’t find your booking confirmation email

Category: Book a HolidayGuest

If you cannot find your booking confirmation email with check-in details, you can message the owner to request these again.  The rest of your booking...

How to view booking details on Search and Stay

Category: Book a HolidayGuest

To view your booking details, firstly log into your search and stay guest account via the website. Then you will see all your account details, here you can...

How to know what to do when you check-out

Category: Book a HolidayGuest

The owner of the holiday property will send you a ‘Check-out’ email prior to your departure, which should list all the things you need to do...

Are the prices shown on Search and Stay per person or per room?

Category: Book a HolidayGuest

The prices shown for rental properties on Search and Stay are for the whole property, unless it is part of a hotel, motel or resort complex.   ...

How to find out what the rate includes on Search and Stay

Category: Book a HolidayGuest

The base daily rate will include rental of the whole property. Once you have found the property you would like to rent and it is available for your chosen...

Dealing with property damage or loss as a guest

Category: Book a HolidayGuest

If in the rare event that you, someone you invite or a pet are responsible for damage to the holiday property, you should let the owner know straight away....

Bond return – getting your bond back

Category: Book a HolidayGuest

Under normal circumstances, the bond will be held for 10 days before being returned automatically to the guest account. However if you or the owner identify...