How to submit a property review in your guest account on Search and Stay

Category: Book a HolidayGuest

You can sign in to your guest account at any time via Search and Stay. Go to the log-in in the header, choose Guest login and you can enter your details or log...

Tips for guest writing an owner/property review

Category: Book a HolidayGuest

Guests can read property reviews from past guests to understand what to expect and identify properties that suit their needs. Hosts can rate their...

Can I cancel my booking and receive a refund on Search and Stay?

Category: Book a HolidayGuest

Firstly, you will need to refer to the cancellation policy for the property you are renting.  Each property will have a different policy so you should review...

If I need to cancel my booking will I pay a fee on Search and Stay?

Category: Book a HolidayGuest

Firstly, you will need to refer to the cancellation policy for the property.  The owner may also have a non refundable booking fee for the property which you...

Where can I find the property’s cancellation policy on Search and Stay?

Category: Book a HolidayGuest

Once you have found a property that you would like to rent and your dates are available.  Go to the  ‘Book Your Stay’ box,  you can review...

Paying fees outside Search and Stay

Category: Book a HolidayGuest

In most cases, Search and Stay will collect the full cost of your reservation. However, there are a few exceptions where the Host may collect certain...

How to get more information about the property’s facilities

Category: Book a HolidayGuest

The owner will include a list of amenities available at the property as well extra information in the description of the property.  If you still cannot find...

Is it possible to get an extra bed or cot for a child?

Category: Book a HolidayGuest

If it is not clear from the description/amenities list whether there is extra bedding or cots for children, then you can message the owner to ask them if it is...

What to do if you can’t find your booking confirmation email

Category: Book a HolidayGuest

If you cannot find your booking confirmation email with check-in details, you can message the owner to request these again.  The rest of your booking...

How to view booking details on Search and Stay

Category: Book a HolidayGuest

To view your booking details, firstly log into your search and stay guest account via the website. Then you will see all your account details, here you can...