If you need help with your Vrbo account, reservations, or integrations, there are several ways to contact Vrbo support.
Before you start
Vrbo requires accurate information to verify your account. Incomplete details may delay your request. To ensure a smooth resolution, make sure you have the following ready:
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Your contact information: Full name, email address, and phone number.
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Your request details: Include relevant account information, listing IDs, and screenshots if applicable.
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Your location: Support channels and contact options may vary depending on your country.
How to contact Vrbo
By email
You can reach Vrbo support by emailing pm-support@vrbo.com.
Be sure to include a clear description of your issue and attach any relevant files or screenshots to help their team assist you more efficiently.
Via phone and online contact form
Use the relevant number or contact form based on where you are located.
| Country | Phone number | Contact form |
|---|---|---|
| US | +1-877-239-2592 | Contact form |
| Germany | +49 69 2573 78892 | Contact form |
| UK | +44 203 514 5512 | Contact form |
| France | +33 413 681 044 | Contact form |
| Spain | +34 911 238 313 | Contact form |
| Italy | +39 06 94 80 21 25 | Contact form |
| Portugal | +351 308804358 | Contact form |
| Australia | 1800 662 594 or +612 8015 2783 | Contact form |
| New Zealand | 09 909 7879 or +64 9801 1377 | Contact form |
| Japan | 03-4589-4868 or +81-34589-4868 | Contact form |
| Singapore | 65-31587742 | Contact form |
| Malaysia | 60-392125460 | Contact form |
| Indonesia | 62-2127899769 | Contact form |
| Hong Kong | 852-58082655 | Contact form |
| Thailand | 66-600024196 | Contact form |
| Philippines | 63-22711692 | Contact form |
| Taiwan | 886-255924054 | Contact form |
Via the Vrbo Help Center for other locations
For locations that don’t appear in the table above, follow the instructions below to contact Vrbo via their Help Center.
Step by step:
- Open the Help Center.
- At the bottom of the screen, click Contact Us.
- Click I’m a Property Manager.
- Click Software Integration.
- Click Email.
- Fill out the form and click Submit.
Note:
Vrbo support hours and response times may vary by region.
Troubleshooting common issues
See our recommendations below if you experience issues when attempting to contact Vrbo support.
| Issue | Suggested steps |
|---|---|
| Can’t reach support via phone | Ensure you are using the correct country code. Alternatively, use the online contact form. |
| Slow response to email | Send an updated email that includes all relevant account and listing details with your request. Attach screenshots if possible. |
| Account-related questions | Have your Advertiser ID or listing IDs ready. This helps support identify your account quickly. |
| Technical issues with integration | Describe how the issue occurred, including screenshots of system logs and error messages. |
Last modified: March 26, 2026