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    • Integrations
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Home Getting Started, Owner Account

Owner Account Manage your holiday rental with ease using your Owner Account on Search and Stay. Access tools to optimise rental strategies, streamline bookings, and enhance guest experiences.

168Articles

How to manage your non refundable guest charges on Search and Stay

February 26, 2025• Category: Getting Started • Owner Account

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How to opt in or out of marketing emails on Search and Stay

February 26, 2025• Category: Getting Started • Owner Account

To opt in or out of marketing emails from Search and Stay you will firstly need to login into your account.  Go to your My Details tab from your...

How to turn a listing ‘on’ (publish) or ‘off’ (unpublish)or archive on Search and Stay

February 26, 2025• Category: Getting Started • Owner Account

To push your lisiting live or to pause your listing, you will need to go into ‘Property Listings’ from your dashboard and view all properties....

Can a guest see property address before booking on Search and Stay?

February 26, 2025• Category: Getting Started • Owner Account

The address is given after booking and when the guest receives the  check-in email with property information.  Although, if a property has the map feature...

When do I receive my Booking Payment?

February 26, 2025• Category: Getting Started • Owner Account

Your payment will be generated on the day the guest checks-in and will be sent to your nominated account. ...

Insurance on bookings

February 26, 2025• Category: Getting Started • Owner Account

At Search and Stay, we don’t offer insurance like some other platforms do. Instead, we trust that most property owners have their own Short Term Rental...

Challenging bond return on Search and Stay

February 26, 2025• Category: Getting Started • Owner Account

If you have any concerns about returning the bond due to damage of your property, the bond is held for 10 days and you will need to raise a dispute within this...

Managing guest policies and rules on Search and Stay

February 26, 2025• Category: Getting Started • Owner Account

You should include your rental/house rules in you check-in and check-out email.  You could also include the main ones in your property description e.g. no...

Guidelines for setting up house rules on Search and Stay

February 26, 2025• Category: Getting Started • Owner Account

As an owner of a holiday rental, you should establish clear house rules for your accommodation. This way you can avoid possible damage, you won’t have...

Managing guest payments on Search and Stay

February 25, 2025• Category: Getting Started • Owner Account

The Search and Stay system will manage all payments to you.  The guest booking payment will be sent to your nominated bank account on the day the guest checks...

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