Agoda Integration overview


Agoda is one of the world’s fastest growing online travel booking platforms. From its beginnings as an e-commerce start-up based in Singapore in 2005, Agoda has grown to offer a global network of 2 million properties in more than 200 countries and territories worldwide. It provides travellers with easy access to a wide choice of luxury and budget hotels, apartments, homes, and villas to suit all budgets and travel occasions.

Integration model

Agoda is the next Sales Channel (SC) that has been successfully integrated with Channel Manager. Property Managers (PMs) can now connect to Agoda and start advertising their properties through this channel.

  • Property descriptive content as well as availability and prices are sent to Agoda upon initial connection.

  • When availability and pricing data is changed in Channel Manager, Agoda is immediately updated. The maximum time when the channel receives an update is 5 minutes.

  • Reservations, modifications and cancellations are retrieved from Agoda.


Agoda specializes in selling inventory en masse. In this system, guests can choose a specific room type from the available inventory , for example a double room in a hotel.

  • Channel Manager hotel or group refers to the room type, e.g. Queen Apartment or Two-Bedroom Apartment and is synchronized as multi-unit. A multi-unit refers to a set of indistinguishable properties. These properties work the same way the regular properties do; however, they represent a number of properties with the same specification at the same address. An example of a multi-unit property is a set of identical hotel rooms.

  • Channel Manager property refers to a physical room of a certain type, e.g. Property 1 and Property 3 are categorized as Two-Bedroom Apartment.

  • Channel Manager rate refers to a particular pricing plan, which is created based on particular settings in your property. You can see your rates after selecting the Agoda Property Page page.

    Important: Any additional rates created in Agoda must be mapped in Channel Manager. Otherwise you risk your new rates will get out-of-date and result in overbookings.

Contract details

New clients: If you are a new Agoda client, you need to send an email to to request a contract with the channel. Make sure you provide full company information, so that Agoda can set up an account for you without unnecessary delays. Specify that you already work with "Rentals United". Once the contract is signed, Agoda will provide you with the Chain ID and Brand ID, which will be used to connect your properties to the account.

Onboarding time: Up to 4 weeks.

Commission: Agoda adds commission on their end if your rate type is Net. If your rate type is Sell, you need to mark up your prices in Channel Manager. Please, check your contract if you are unsure about your rate type. Note that the commission value depends on your contract with Agoda.

Payment process: Agoda creates a virtual credit card available at the time of booking, which will be stored in Channel Manager for 10 days. Please, note down the CC details, so that you are able to charge it. The full reservation price can be charged on the day of the client's departure and for 2 months after that.

Length of stay: The maximum length of stay Agoda supports is 90 nights.

Hotel ID: It can be found in the top right corner in the Agoda dashboard.