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Owner Account
Owner Account
Getting Started
Build And Manage Your Property Listing
Reservations/Booking
Rates And Pricing
Payments
Guest Payment And Policies
Commission And Tax
Property Security And Safety
Managing Guest Reviews
Increasing Your Bookings
Channel Manager
Owners Account Information
Coronavirus And Natural Disasters
Search and Stay Channel Manager Guide
Getting Your Search and Stay Account Ready To Connect Channel Manager
Property Readiness
Connecting To Airbnb
Connecting To VRBO
Connecting To Booking.com
Connecting To Agoda
Connecting To Expedia
Connecting To Google Travel
Connecting To HomeToGo
How does a Channel Manager work?
Channels
Manage Calendar Connections And Blocked Dates
Syncing Calendars (iCals)
Guest Account
Getting Started
Reservations/Bookings
Property Policies
Pricing
Payments
Communications
Booking Details and Your Stay
Cancellations
Reviews
Security, Safety and Awareness
Coronavirus and Travel Advisory Related Information
FAQ
Property Styling Guide and Checklist
Checklists
Rules and Regulations
Guest Legal Obligations
Local and State Laws
Holiday Rental Agreements
Hiring A Property Manager
Self Managing Your Holiday Rental Property
Refunds
ID and Verification
Back to home
Search and Stay Help
Owner Account
Owner Account
Getting Started
Build And Manage Your Property Listing
Reservations/Booking
Rates And Pricing
Payments
Guest Payment And Policies
Commission And Tax
Property Security And Safety
Managing Guest Reviews
Increasing Your Bookings
Channel Manager
Owners Account Information
Coronavirus And Natural Disasters
Search and Stay Channel Manager Guide
Getting Your Search and Stay Account Ready To Connect Channel Manager
Property Readiness
Connecting To Airbnb
Connecting To VRBO
Connecting To Booking.com
Connecting To Agoda
Connecting To Expedia
Connecting To Google Travel
Connecting To HomeToGo
How does a Channel Manager work?
Channels
Manage Calendar Connections And Blocked Dates
Syncing Calendars (iCals)
Guest Account
Getting Started
Reservations/Bookings
Property Policies
Pricing
Payments
Communications
Booking Details and Your Stay
Cancellations
Reviews
Security, Safety and Awareness
Coronavirus and Travel Advisory Related Information
FAQ
Property Styling Guide and Checklist
Checklists
Rules and Regulations
Guest Legal Obligations
Local and State Laws
Holiday Rental Agreements
Hiring A Property Manager
Self Managing Your Holiday Rental Property
Refunds
ID and Verification
Owner Account
Set up your account with Search and Stay
Getting Started
Listing Your Holiday Home*
What is required to add a property to Search and Stay?*
*Opening Your Owner Account with Search and Stay
*Logging in to your Search and Stay owner account
How to change or reset Owner Account password*
Providing your financial details for your Search and Stay account*
*Adding 'Booking Fee' to your listing on Search and Stay
Listing your holiday property on SearchandStay.com*
How to add a single property*
How to add multiple (bulk) properties*
How to update your User profile*
Updating Your Account Details*
*How to add banking details to your account
*How to set up an account with Searchandstay.com
*How to update Owner Bank Account information
*How to update owner contact information that receives enquiries and reservation requests
*How to invite a new user to your account
*How to troubleshoot a browser issue on the site
*Adding the 'property details' 'property name' and 'property reference' to your listing
*Adding 'Short-term Rental Registration' to your listing on Search and Stay
*Adding 'Advanced Bookings' period to your listing on Search and Stay
*Adding your 'Limited Rental Days' to your holiday rental property on your Search and Stay listing
*Adding 'Calendar Credentials' (Ical) link to your listing on Search and Stay
*Adding 'Location' of your holiday rental property to your Search and Stay listing
*Adding 'Property Map Visibility' to your listing on Search and Stay
*Adding a 'Description' to your listing on Search and Stay
*Adding 'Property Images' to your listing on Search and Stay
*Adding 'Check-in/ Check-out' times to your listing on Search and Stay
*Adding 'Preparation Time Before Arrival' to your listing on Search and Stay
*Adding 'Linen Provided' to your listing
*Adding 'Number of Guests' to your listing on Search and Stay
*Booking Availability - What is Instant booking?
*Booking Availability - Available on Request vs Instant Booking
*Adding 'Cleaning Set up' to your listing on Search and Stay
*Adding 'Pricing' to your listing on Search and Stay
*Adding 'Weekend Pricing' to your listing on Search and Stay
*Adding Seasons to your listing on Search and Stay
*Adding 'Day Rate' to your listing on Search and Stay
*Adding 'House Rules' to your listing on Search and Stay
*Adding 'Property Type' to your listing on Search and Stay
*Adding 'Generate House Configuration' to your listing on Search and Stay
*Adding a 'Room' to 'Select Configuration' on your Search and Stay listing
*Adding 'Specific' room configuration to your listing on Search and Stay
*Adding 'Amenities' to your listing on Search and Stay
*Adding 'Guest Welcome Information' and 'Guest Departure Information' to your listing on Search and Stay
*Adding 'Holiday Filters' to your listing on Search and Stay
*Changing or adding more images of your property on your Search and Stay listing
*'User Access' what does each 'Role' have access to?
*Details of NSW STRA 180 day cap and registration
See more
Build And Manage Your Property Listing
*Can a guest see property address before booking?
*When do the changes I make to my listing appear on the site?
*How to archive a listing
*How to hide or pause your listing from search results
*How to turn a listing 'on' (publish) or 'off' (unpublish)or archive
*How to opt in or out of marketing emails
*How to manage your non refundable guest charges
*How to manage your rates
*How to add or edit house rules
*How to upload rental policies and house rules
*Do I have to provide basics like toilet paper and dishwashing detergent?
*How to edit bathroom information on a property listing
*How to edit the home safety features on a property listing
*How long does it take for photo changes to show on a published listing?
*How to delete a photo from a property listing
*What are the photo guidelines for my listing on Search and Stay?
*How to add a virtual tour to your listing
*How to update a listings 'property name'
*How to edit my property listing
*What to include in your check-in and check-out instructions
*Automate sending a Welcome/Departure email for guest
*What is the Short Term Rental Registration Number field?
*What are the listing guidelines?
*Setting/Adding an 'Age Restriction' on your property
*Adding pet pricing to your listing
*What is the meaning of 420 friendly and how to add to my property listing?
*Adding 'Minimum Stay' to your listing
*Adding a bond to your listing
*Cancellation Policy Management selecting a Default Rule
*How to add Global Property Settings to your account
See more
Reservations/Booking
*How to automate your Check In/Out messages
*How to Add 'Extra' Guest Pricing
*How to Cancel a Guest Booking
*Setting Reservation Restrictions
*Managing your Bookings
*How to view your Booking Summary
*Occupancy summary
*Handling Cancellations
*Communicating with Guests
*How to Amend Guest Dates
See more
Rates And Pricing
*Adding your Booking Details
*Which Currency is displayed on Rental Rates
*What is a Day Rate?
*How do I work out my 'Competitive Set'?
*Deciding on the Right Pricing for your Property
*Adding Additional Fees
*What are the available Custom Fee or Additional Fee options?
*How to set a fixed first payment
*Adding a Last Minute Discount to your listing
*Adding Length of Stay (LOS) - Discount to your listing
*Adding Length of Stay (LOS) - Forced Price Adjustment to your listing
*Managing Extra Fees
See more
Payments
*When do I receive my Booking Payment?
*Search and Stay International Payments
*Account Details for Payment
*How to set up your Payment Terms
*What does it cost to list on Search and Stay?
*Introduction to Stripe Connection
*Set up your Stripe to receive payouts
*What are my owner fees for bookings on Search and Stay?
*Why doesn't it cost owners to list holiday rental accommodation on Search and Stay?
*How much commission do I pay to Search and Stay?
*Choosing a payout currency
*How are guest payments protected?
*Stripe account troubleshooting
See more
Guest Payment And Policies
*Prevent complaints from Neighbours and your Community
*Dealing with Property Damage or Loss
*Homeowners Insurance
*Managing Guest Payments
*Guidelines for setting up House Rules
*Bond Return
*Managing Guest Policies/Rules
*Challenging Bond Return
*Insurance on bookings
See more
Commission And Tax
*Positive and negative gearing
*How can it be free for owners to find guests on Search and Stay?
*Search and Stay costs to Owners
*Paying commission to Search and Stay
*Paying tax on your Rental Property
See more
Property Security And Safety
*Bond (Security Deposits)
*What is the Policy on Surveillance Devices at the Property?
*Keeping your Property Safe
*Keeping your Guests safe at your Property
*Winter Safety Checks
*Summer Safety Checks
*Fire Safety at your Property
See more
Managing Guest Reviews
*Reviewing your Guests
*Dealing with Difficult Guests
*Responding to a Negative Review
*How to encourage Good Reviews
*Tips for Owners writing a Guest Review
*Viewing Guest Reviews
See more
Increasing Your Bookings
*How to Improve your Property for More Bookings
*Using Search and Stay Channel Manager to Increase your Bookings
*Ways to Increase your Revenue
*How to Attract Regular Guests to your Holiday Property
*Adding Seasons to Increase your Income
See more
Channel Manager
*How to Connect to the Channel Manager
*How much does the Channel Manager cost?
*Benefits of a Channel Manager
*Why would Search and Stay let me list my Property on other sites?
*What does a Channel Manager do?
See more
Owners Account Information
*Why List Your Property on Search and Stay?
*Dashboard - Account Details
*Required Information in Your Search and Stay Account to Connect to Our Channel Manager
*How to Increase your Rates
*Check-In Summary
*Dashboard - Calendar
*Dashboard - How to view all Bookings
*Check-Out Summary
*Past (Bookings)
*Cancellations Summary
*Why you need Multi-factor Authentication (MFA) or Strong Customer Authentication (SCA)
*Hoster Access
See more
Coronavirus And Natural Disasters
*Property impacted by a Natural Disaster
Coronavirus Resources
Keeping your Guests Safe (Covid)
Your responsibilities with Coronavirus
Changes to Bookings due to Coronavirus
See more