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Search and Stay Help

Owner Account

Owner Account

Set up your account with Search and Stay

PriceLabs integration

Getting Started

Listing Your Holiday Home*

What is required to add a property to Search and Stay?*

Opening Your Owner Account with Search and Stay

Logging in to your Search and Stay owner account

How to change or reset Owner Account password*

Providing your financial details for your Search and Stay account*

Adding 'Booking Fee' to your listing on Search and Stay

Listing your holiday property on SearchandStay.com

How to add a single property*

How to add multiple (bulk) properties*

How to update your User profile*

Updating Your Account Details*

How to add banking details to your account

How to set up an account with Searchandstay.com

How to update Owner Bank Account information

How to update owner contact information that receives enquiries and reservation requests

How to invite a new user to your account

How to troubleshoot a browser issue on the site

Adding the 'property details' 'property name' and 'property reference' to your listing

Adding 'Short-term Rental Registration' to your listing on Search and Stay

Adding 'Advanced Bookings' period to your listing on Search and Stay

Adding your 'Limited Rental Days' to your holiday rental property on your Search and Stay listing

Adding 'Calendar Credentials' (Ical) link to your listing on Search and Stay

Adding 'Location' of your holiday rental property to your Search and Stay listing

Adding 'Property Map Visibility' to your listing on Search and Stay

Adding a 'Description' to your listing on Search and Stay

Adding 'Property Images' to your listing on Search and Stay

Adding 'Check-in/ Check-out' times to your listing on Search and Stay

Adding 'Preparation Time Before Arrival' to your listing on Search and Stay

Adding 'Linen Provided' to your listing

Adding 'Number of Guests' to your listing on Search and Stay

Booking Availability - What is Instant booking?

Booking Availability - Available on Request vs Instant Booking

Adding 'Cleaning Set up' to your listing on Search and Stay

Adding 'Pricing' to your listing on Search and Stay

Adding 'Weekend Pricing' to your listing on Search and Stay

Adding Seasons to your listing on Search and Stay

Adding 'Day Rate' to your listing on Search and Stay

Adding 'House Rules' to your listing on Search and Stay

Adding 'Property Type' to your listing on Search and Stay

Adding 'Generate House Configuration' to your listing on Search and Stay

Adding a 'Room' to 'Select Configuration' on your Search and Stay listing

Adding 'Specific' room configuration to your listing on Search and Stay

Adding 'Amenities' to your listing on Search and Stay

Adding 'Guest Welcome Information' and 'Guest Departure Information' to your listing on Search and Stay

Adding 'Holiday Filters' to your listing on Search and Stay

Changing or adding more images of your property on your Search and Stay listing

'User Access' what does each 'Role' have access to?

*Details of NSW STRA 180 day cap and registration

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Build And Manage Your Property Listing

Can a guest see property address before booking?

When do the changes I make to my listing appear on the site?

How to archive a listing

How to hide or pause your listing from search results

How to turn a listing 'on' (publish) or 'off' (unpublish)or archive

How to opt in or out of marketing emails

How to manage your non refundable guest charges

How to manage your rates

How to add or edit house rules

How to upload rental policies and house rules

Do I have to provide basics like toilet paper and dishwashing detergent?

How to edit bathroom information on a property listing

How to edit the home safety features on a property listing

How long does it take for photo changes to show on a published listing?

How to delete a photo from a property listing

What are the photo guidelines for my listing on Search and Stay?

How to add a virtual tour to your listing

How to update a listings 'property name'

How to edit my property listing

What to include in your check-in and check-out instructions

Automate sending a Welcome/Departure email for guest

What is the Short Term Rental Registration Number field?

What are the listing guidelines?

Setting/Adding an 'Age Restriction' on your property

Adding pet pricing to your listing

What is the meaning of 420 friendly and how to add to my property listing?

Adding 'Minimum Stay' to your listing

Adding a bond to your listing

Cancellation Policy Management selecting a Default Rule

How to add Global Property Settings to your account

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Reservations/Booking

How to automate your Check In/Out messages

How to Add 'Extra' Guest Pricing

How to Cancel a Guest Booking

Setting Reservation Restrictions

Managing your Bookings

How to view your Booking Summary

Occupancy summary

Handling Cancellations

Communicating with Guests

How to Amend Guest Dates

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Rates And Pricing

Adding your Booking Details

Which Currency is displayed on Rental Rates

What is a Day Rate?

How do I work out my 'Competitive Set'?

Deciding on the Right Pricing for your Property

Adding Additional Fees

What are the available Custom Fee or Additional Fee options?

How to set a fixed first payment

Adding a Last Minute Discount to your listing

Adding Length of Stay (LOS) - Discount to your listing

Adding Length of Stay (LOS) - Forced Price Adjustment to your listing

Managing Extra Fees

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Payments

When do I receive my Booking Payment?

Search and Stay International Payments

Account Details for Payment

How to set up your Payment Terms

What does it cost to list on Search and Stay?

Introduction to Stripe Connection

Set up your Stripe to receive payouts

What are my owner fees for bookings on Search and Stay?

Why doesn't it cost owners to list holiday rental accommodation on Search and Stay?

How much commission do I pay to Search and Stay?

Choosing a payout currency

How are guest payments protected?

*Stripe account troubleshooting

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Guest Payment And Policies

Prevent complaints from Neighbours and your Community

Dealing with Property Damage or Loss

Homeowners Insurance

Managing Guest Payments

Guidelines for setting up House Rules

Bond Return

Managing Guest Policies/Rules

Challenging Bond Return

*Insurance on bookings

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Commission And Tax

Positive and negative gearing

How can it be free for owners to find guests on Search and Stay?

Search and Stay costs to Owners

Paying commission to Search and Stay

*Paying tax on your Rental Property

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Property Security And Safety

Bond (Security Deposits)

What is the Policy on Surveillance Devices at the Property?

Keeping your Property Safe

Keeping your Guests safe at your Property

Winter Safety Checks

Summer Safety Checks

*Fire Safety at your Property

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Managing Guest Reviews

Reviewing your Guests

Dealing with Difficult Guests

Responding to a Negative Review

How to encourage Good Reviews

Tips for Owners writing a Guest Review

Viewing Guest Reviews

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Increasing Your Bookings

How to Improve your Property for More Bookings

Using Search and Stay Channel Manager to Increase your Bookings

Ways to Increase your Revenue

How to Attract Regular Guests to your Holiday Property

*Adding Seasons to Increase your Income

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Channel Manager

How to Connect to the Channel Manager

How much does the Channel Manager cost?

Benefits of a Channel Manager

Why would Search and Stay let me list my Property on other sites?

*What does a Channel Manager do?

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Owners Account Information

Why List Your Property on Search and Stay?

Dashboard - Account Details

Required Information in Your Search and Stay Account to Connect to Our Channel Manager

How to Increase your Rates

Check-In Summary

Dashboard - Calendar

Dashboard - How to view all Bookings

Check-Out Summary

Past (Bookings)

Cancellations Summary

Why you need Multi-factor Authentication (MFA) or Strong Customer Authentication (SCA)

Hoster Access

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Coronavirus And Natural Disasters

*Property impacted by a Natural Disaster

Coronavirus Resources

Keeping your Guests Safe (Covid)

Your responsibilities with Coronavirus

Changes to Bookings due to Coronavirus

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