Your responsibilities with Coronavirus

During the COVID-19 pandemic, we recommend taking these precautions and keeping everyone’s health and safety in mind. 
 
Listing practices 

• Update your cancellation policy and consider adopting a flexible or moderate policy. Guests look for properties with more flexible cancellation policies. 

• Review the safety features in your property editor and consider adding local hospitals and emergency numbers. 

Cleaning standards 

• Consider implementing the guidelines for cleaning your vacation rental and following guidance for Best Cleaning Practices for Covid. 

• Show your guests that you care about their safety to help you earn a good review. 

Travel restrictions 

• Review your jurisdiction’s local travel recommendations and restrictions and follow guidance from the World Health Organization. 

• Block or temporarily hide your listing when your area has a travel restriction.
• Don't cancel a booking based on the guest's country of origin.

Guest communication 

• Encourage guests to follow local laws or emergency orders. 

• Acknowledge the seriousness of this situation.
• Avoid giving health-related advice or recommendations.