During the COVID-19 pandemic, we recommend taking these precautions and keeping everyone’s health and safety in mind.
Update your cancellation policy and consider adopting a flexible or moderate policy. Guests look for properties with more flexible cancellation policies.
Review the safety features in your property editor and consider adding local hospitals and emergency numbers.
Consider implementing the guidelines for cleaning your vacation rental and following guidance for Best Cleaning Practices for Covid.
Show your guests that you care about their safety to help you earn a good review.
Review your jurisdiction’s local travel recommendations and restrictions and follow guidance from the World Health Organization.
- Block or temporarily hide your listing when your area has a travel restriction.
- Don't cancel a booking based on the guest's country of origin.
Encourage guests to follow local laws or emergency orders.
- Acknowledge the seriousness of this situation.
- Avoid giving health-related advice or recommendations.