During the COVID-19 pandemic, we recommend taking these precautions and keeping everyone’s health and safety in mind.
Listing practices
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Update your cancellation policy and consider adopting a flexible or moderate policy. Guests look for properties with more flexible cancellation policies.
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Review the safety features in your property editor and consider adding local hospitals and emergency numbers.
Cleaning standards
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Consider implementing the guidelines for cleaning your vacation rental and following guidance for Best Cleaning Practices for Covid.
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Show your guests that you care about their safety to help you earn a good review.
Travel restrictions
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Review your jurisdiction’s local travel recommendations and restrictions and follow guidance from the World Health Organization.
- Block or temporarily hide your listing when your area has a travel restriction.
- Don't cancel a booking based on the guest's country of origin.
Guest communication
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Encourage guests to follow local laws or emergency orders.
- Acknowledge the seriousness of this situation.
- Avoid giving health-related advice or recommendations.